The information in this guide is provided for assistance only.
If you play Draw-Based Games online the Rules for Draw-Based Games Played Online and the relevant Game Procedures (and any Game Specific Rules) apply.
If you play Instant Wins online, the Rules for Interactive Instant Win Games, and the relevant Game Procedures (and any Game Specific Rules) apply.
- 1 Using the website
- 2 Buying entries on the website
- 3 Play Limits
- 4 Unfinished games and interrupted purchases
- 5 Prizes
- 6 Further Information
The best way to find your way around the website is to use the navigation buttons and menus within the website. The back/forward buttons in your browser may not take you to where you want to go, and any data placed in forms might be lost.
Buying entries on the website
You need to set up a Islands Lotto account before you can play Islands Lotto games on the website.
To set up a Islands Lotto account you must satisfy the following criteria:
- You must be 18 or over.
- You mustn't already have a Islands Lotto account.
- You will need to provide certain information so we can verify your identity and eligibility to play. See the Account Terms for more information.
Our licence to operate The Islands Lotto requires us to make sure that no one under the age of 18 buys tickets or claims prizes. This is why we ask for certain information, which we can then check through an authentication agency. The information is only used for authentication purposes – we don't run credit checks.
If you opt in to receive marketing communications, we will also use your information (and share it with selected business partners) to send you information we think might interest you. You can change your mind and opt out at any time.
In order to register for an Islands Lotto account, you will need to tell us at least the following:
- Your full name, and residential address with a Jersey postcode.
- Your date of birth.
- Your current email address.
- That you are age 18 years or over.
- You will be asked to choose a password when you register. Your email address is your username. You won't be able to change your username online so you should make sure you are happy with it before completing registration. If you forget your password at any time, you can choose the relevant 'Forgot password' link on the Sign In page.
To play Instant Wins for prizes or Draw-Based Games on the website, you will need to add funds to your account through the Top Up facility.
Finally, remember that you are only allowed to have one Islands Lotto account.
When can I play?
The Islands Lotto website is available for browsing and playing 24 hours a day.
How do Instant Win Games work?
As with all Islands Lotto games, Instant Win Games are games of chance; no skill is required to win. The outcome of each Instant Win is predetermined at the point you buy or try an Instant Win Game.
The outcome is generated by random number generator software that has been independently checked and audited.
Account balance and spend limit
You can currently transfer a minimum of £10 at any one time into your Islands Lotto account and a maximum of £350 in any 7 day period. Funds transfers do not incur charges. You won't be entitled to receive interest on any funds in your account – any interest accrued is given to the Islands Lotto Foundation..
You can change your Islands Lotto account settings. Changes can be made at any time in 'My account'.
General limits on Play
You can play up to a maximum of 75 Instant Wins in any 24 hour period. You may try as many Instant Wins as you would like.
Take a break from Instant Wins and the Lotto
You can also take a break from playing Instant Win Games and the Lotto draw-based games by suspending your account for 30 days. You can do this in ‘My Account’.
Your account access will be automatically reinstated after 30 days. If you wish to reinstate your account before the end of the 30 day period, you will need to contact customer services.
You can temporarily suspend yourself from your Islands Lotto account for a minimum of 30 days. This means you won't be able to access your Islands Lotto account or buy entries for any Islands Lotto games online while you are excluded
Temporary and permanent account exclusions will be effective immediately.
If you haven’t finished an Instant Win Game for any reason (including if you lose internet connection or your browser crashes), you will be notified of your unfinished game when you next log into your Islands Lotto account. You won't be able to play a new Instant Win Game until the unfinished one is completed.
If You do not complete a Play within 7 days of buying it, Islands Lotto’s Computer System will play it out to completion on Your behalf 24 hours after the expiration of the 7 days period. Any prizes will be credited on your behalf.
An Instant Win is considered complete once you click or tap on the Finish button, and its outcome status shows either “Finished” where no prize has been won, or the prize amount where a prize has been won.
If you lose your internet connection or your browser crashes whilst you are buying a ticket for a Draw-Based Game with your Islands Lotto account, you should sign into your account and review your ‘Transaction history’ in ‘My account’ when your internet connection returns or browser restarts. You can then see if the purchase was completed and whether your ticket has been entered into the draw. If the purchase was completed before you lost connection, you will see your ticket details here. If not, you can try to buy the ticket again.
Full details of how to claim prizes and how they will be paid are set out in the Rules for Draw-Based Games Played Online, in the Rules for Interactive Instant Win Games and in the Terms and Conditions.
How do I check if I've won?
With Instant Wins, you will be notified on-screen if you win, and the amount of any prize. You will also see an updated account balance.
For Draw-Based Games, we will email you after the draw (and, if you bought your entry from your Islands Lotto account, you will be notified when you next sign in to your Islands Lotto account) if you have won a prize. You will also see an updated account balance.
Details of any win for entries bought from your Islands Lotto account will also be shown in the ‘My games’ and 'Play history' areas in 'My Account'.
How long do I have to claim my prize?
Unless you follow the procedure set out in the paragraph immediately below, prizes for Draw-Based Games must be claimed before the end of the 365th day after the date of the relevant draw (subject to the timings set out in the "How do I claim my prize" section further on).
A Draw-Based Game prize and Instant Win Game prizes over £200 can be claimed in person anytime before the end of the 365th day.
If you don’t claim any prize within the relevant prize claim period, your entitlement to that prize will be lost.
How do I claim my prize?
For online prizes:
- Prizes up to and including £200 - You will be sent a cheque for your winning amount to your account address.
- Prizes of over £200 and over must be claimed in person during the claim period.
- If you win a non-cash prize, instalment/regular payment or annuity prize, how to claim will be set out in the Game Procedures and/or Game Specific Rules for the relevant game.
- When claiming a prize, a screen-print of a winning play and a purchase confirmation will not be accepted as any proof of entitlement.
You won't be entitled to any interest on prizes.
If the prize is not claimed within 365 your account will become dormant and your prize will go into the Islands Lotto Foundation.
Are my winnings tax free?
Islands Lotto prizes are tax free at the time of collection / redemption of the prize.
Please play responsibly...
We are keen that you play The Islands Lotto responsibly. With this in mind, after consulting with a number of industry experts, we have developed the system in a way that allows you to manage your own play. More information is available in the Play Limits section above.
If you are concerned about playing too much, please call GamCare on 0808 8020 133.
The Islands Lotto is operated by Twelve40 Limited, whose registered address is at 22 Hill Street, St Helier, Jersey JE2 4AU.