We put our best effort into offering you the best online gaming and lotto experience that we possibly can. If you feel that that we can do something better or if you are not happy with how something is done, please let us know and we’ll put it right if we can.

How do I make a complaint?

If you are unhappy with the resolution provided, you can choose to escalate your complaint following the steps provided below:

1. Contact Islands Lotto

Get in touch with our support team directly either through your Islands Lotto Account or by emailing us directly. You can email us at: [email protected].

We aim to respond to email within 72 work day hours. 

2. Escalate your complaint

If you have spoken with us and do not feel that your issue has been resolved, you can choose to escalate your complaint within Islands Lotto. Please ask to speak with a senior manager.

A senior manager will contact you within 10 working days regarding your complaint.

3. Jersey Gambling Commission

Islands Lotto is regulated by the Jersey Gambling Commission. If you feel that we have not acted in line with our operating licence, or have not dealt with your complaint properly, you can make a complaint to the Jersey Gambling Commission at: [email protected]