To create a lotto account just follow the simple registration process. You will need to provide some personal details and add player funds to your account before you can play: i.e. Your name, date of birth, email address and residential address as well as confirmation that you are aged 18 years old or over
Lotto tickets cost £2 and can be purchased with your player funds.
Your lotto tickets are stored on your lotto draw page. Simply visit the relevant lotto draw page to see them.
Lotto prizes are specified on each lotto draw page. Visit the draw you are interested in to view the prize table.
Instant win games are a game of chance; no skills are required to win. The outcome of each instant win game is predetermined at the point of purchase. They are a pay to play game or a try game. The outcome is generated by random number generator software that has been independently checked and audited.
To play an instant win game you will need to have an Islands Lotto account and have the required funds to play that game. Choose the instant win game you would like to play and follow the simple instructions. Purchased but non-played games will need to be played before you can play another of the exact same game. You do not need to finish playing a game if you choose to play a different type of game.
To suspend your account, log on to your account settings page and choose ‘suspend’. You will be able to reactivate your account after 30 days.
If you wish to close your Islands Lotto account, simply contact customer services or raise a query through your account. Please note that when you have closed your account you cannot reactivate it again. You will no longer have access to play lotto draws or games.
We do not store your payment details. When you top up and add player funds to your account, you are taken to a secure third party payment provider. You will need to re-enter your payment details every time you add player funds to your account .
Your player funds balance is displayed at the top right of your screen whenever you are logged into your account.
The terms and conditions lay out the terms and conditions for being an Islands Lotto player, playing lotteries and instant win games and the use of the Islands Lotto website. You can view them in the footer of the website.
We put our best effort into offering you the best online gaming and lotto experience that we possibly can. If you feel that that we can do something better or if you are not happy with how something is done, please let us know and we’ll put it right if we can.
How do I make a complaint?
If you are unhappy with the resolution provided, you can choose to escalate your complaint following the steps provided below:
1. Contact Islands Lotto
Get in touch with our support team directly either through your Islands Lotto Account or by emailing us directly. You can email us at: [email protected].
We aim to respond to email within 72 work day hours.
2. Escalate your complaint
If you have spoken with us and do not feel that your issue has been resolved, you can choose to escalate your complaint within Islands Lotto. Please ask to speak with a senior manager.
A senior manager will contact you within 10 working days regarding your complaint.
3. Jersey Gambling Commission
Islands Lotto is regulated by the Jersey Gambling Commission. If you feel that we have not acted in line with our operating licence, or have not dealt with your complaint properly, you can make a complaint to the Jersey Gambling Commission:Jersey Gambling Commission2nd Floor, Salisbury House1-9 Union StreetSt Helier, JerseyJE2 3RFTelephone: 01534 828540Email: [email protected]
The bonus ball is an extra ball drawn after the six main balls. There are prizes in the draw that can only be won by matching your numbers against some of the six main balls and the bonus ball e.g. the second prize requires 5 main balls and the bonus ball for a win.
If you are concerned with the amount of time and money you are gambling with, and you need to take a long break from gambling you can choose to self-exclude. Self-exclusion is a commitment not to attempt to gamble for a minimum period of six months.
Self-exclusion means that your Islands Lotto account will remain closed for a minimum period of six months, and will not be reactivated under any circumstances during the exclusion period. If you have purchased Lotto tickets in advance, these will be cancelled and the funds returned to your account balance. Any available refundable funds will be returned to you. After the exclusion period, you will need to contact Islands Lotto if you want to have your account reinstated.
To self-exclude please contact Customer Service.
You can take a break from playing all draw-based games and instant win games by suspending your play for 30 days in your account. Changes take effect immediately and access will be reinstated after one month.
You can set up this temporarily suspension through the Islands Lotto site, simply log in to your account, go to the “Account” page, then select the section “Limits” and select “Suspend”.
During the temporary suspension, you won’t be able to access your account. You will be able to withdraw part or all of your winnings or decide to close your account by contacting Customer Service by email.
Islands Lotto places certain limits on player spending and play capabilities. If these limits are not quite right for you, you can create stronger limits for your account. This can be changed in the 'My Account' section of the website when you are logged in. Select the ‘Limits’ area. Within this section, you can select 'Top Up Limit', ‘Spending Limit’ or ‘Play Limit’. In each section, you need to select the period of the limit and the amount, select ‘Se My Limit’.
If you try to remove or increase your limit, it will only be possible once the select period has expired. Any decrease in the limit will be applied immediately.